General Terms and Conditions (GTC)
Article 1 - Definitions
The following definitions apply in these terms and conditions:
Waiting period: The period within which the consumer can exercise their right of withdrawal.
Consumer: the natural person who is not acting in the course of a profession or trade and who concludes a distance contract with the entrepreneur;
Day: Calendar day;
Term contract: a distance selling contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over a specific period of time;
Durable medium: any means which enables the consumer or entrepreneur to store information addressed personally to him or her in such a way as to allow future reference and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to withdraw from the distance selling contract within the cooling-off period;
Sample form: the sample cancellation form provided by the entrepreneur, which a consumer can fill out if they wish to exercise their right of cancellation.
Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely;
Distance selling contract: a contract in which exclusively one or more distance communication techniques are used within a system organized by the trader for the distance selling of goods and/or services, up to and including the time of conclusion of the contract;
Distance communication technology: Means that can be used to conclude a contract without the consumer and the business being in the same room at the same time.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Article 2 - Identity of the entrepreneur
WILL LOGISTICS LTD
Pavlou Valdaseridi 2A, Floor 1
6018
Larnaca
Cyprus
Registration number: HE433166
Mail: info@snusonline.de
Article 3 - Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance selling contract and order concluded between the entrepreneur and the consumer.
Before concluding the distance selling contract, the consumer will be provided with the text of these General Terms and Conditions. If this is not possible, the consumer will be informed before concluding the distance selling contract that the General Terms and Conditions can be viewed at the trader's business premises and that they will be sent to the consumer free of charge as soon as possible upon request.
If the distance contract is concluded electronically, the text of these General Terms and Conditions will be made available to the consumer in electronic form before the conclusion of the distance contract, in such a way that the consumer can easily store them on a durable medium, contrary to the previous paragraph. If this is not possible, it will be indicated before the conclusion of the distance contract where the General Terms and Conditions can be viewed electronically and that they will be sent to the consumer free of charge upon request, either electronically or by other means.
In the event that specific product or service terms and conditions apply in addition to these General Terms and Conditions, paragraphs 2 and 3 shall apply accordingly, and in the event of conflicting General Terms and Conditions, the consumer may always invoke the provision most favorable to him.
Should one or more provisions of these General Terms and Conditions be or become wholly or partially invalid at any time, the remainder of the contract and these terms and conditions shall remain in full force and effect, and the provision in question shall be replaced immediately by mutual agreement with a provision that comes as close as possible to the scope of the original provision.
Situations not covered by these terms and conditions must be assessed "in the spirit" of these terms and conditions.
Any ambiguity regarding the interpretation or content of one or more provisions of our General Terms and Conditions must be interpreted 'in the spirit' of these General Terms and Conditions.
Article 4 - The Offer
If an offer has a limited validity period or is subject to conditions, this must be explicitly stated in the offer.
This offer is non-binding. The company reserves the right to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the business uses images, these are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the business.
All images, specifications and data in the offer are indicative and cannot lead to compensation or termination of the contract.
The product images are a faithful representation of the products offered. The company cannot guarantee that the colors shown exactly match the actual product colors.
Each offer contains information that makes it clear to the consumer what rights and obligations are associated with accepting the offer.
This applies especially to:
The price includes taxes;
the possible shipping costs;
the manner in which the agreement is to be reached and what measures are required for this;
whether the right of withdrawal applies or not;
the method of payment, delivery and execution of the contract;
the deadline for accepting the offer or the period within which the entrepreneur guarantees the price;
the level of the tariff for long-distance communication when the costs for using the technology for long-distance communication are calculated on a basis other than the regular basic tariff for the means of communication used;
whether the contract is archived after its conclusion, and if so, how it can be viewed by the consumer;
the way in which the consumer can check and, if desired, correct the data he has provided within the framework of the contract before concluding the contract;
the other possible languages in which the contract can be concluded besides Dutch.
Article 5 - The Agreement
Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and the conditions stipulated therein are met.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the electronic acceptance. Until this acceptance has been confirmed by the trader, the consumer may cancel the contract.
If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to protect electronic data transmission and ensure a secure web environment. If the consumer has the option of paying electronically, the trader will take appropriate security measures.
Within the legal framework, the business may obtain information about the consumer's ability to meet their payment obligations, as well as about all facts and factors relevant to the responsible conclusion of the distance selling contract. If, based on this investigation, the business has good reason not to enter into the agreement, they are entitled to refuse an order or application or to attach special conditions to its execution.
Consumers must be at least 18 years old to purchase tobacco and nicotine products from this retailer. By accepting these terms and conditions and placing an order on the website, the consumer confirms that they have reached the legal minimum age to purchase tobacco and nicotine products. Consumers should be aware that providing false information may result in a fine and be reported to the relevant authorities.
It is possible to cancel orders within 24 hours of receiving the order confirmation. The customer should send the cancellation request by email to info@snusonline.de.
The entrepreneur will provide the consumer with the following information together with the product in writing or in a way that allows the consumer to store it on a durable medium:
The address of the entrepreneur's branch where the consumer can submit complaints;
the conditions and manner in which the consumer can exercise their right of withdrawal, or a clear statement about the exclusion of the right of withdrawal;
Information about warranties and existing after-sales service;
the data referred to in Article 4, paragraph 3 of these terms and conditions, unless the trader has already provided it to the consumer before the conclusion of the contract.
In the case of an expanded transaction, the provision in the previous paragraph applies only to the first delivery.
Every contract is concluded subject to the suspensive condition of sufficient availability of the products in question.
Article 6 - Right of withdrawal
Upon delivery of the products:
When purchasing products, the consumer has the option to cancel the contract within 14 days without giving any reason. This cooling-off period begins on the day after the consumer, or a representative previously designated by the consumer and the trader, receives the product.
During this period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product to the trader with all accessories and, if possible, in its original condition and packaging, in accordance with the trader's reasonable and clear instructions.
If the consumer wishes to exercise their right of withdrawal, they are obliged to inform the trader within 14 days of receiving the product. The consumer must do this using the model withdrawal form or via another means of communication such as email. After the consumer has notified the trader that they wish to exercise their right of withdrawal, they must return the product within 14 days. The consumer must provide proof that the returned goods were sent back in a timely manner, for example, by means of a postage receipt.
If, after the expiry of the periods referred to in paragraphs 2 and 3, the consumer has not indicated that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.
Article 7 - Costs in case of cancellation
If the consumer exercises their right of withdrawal, they only bear the costs of the return shipment.
If the consumer has already paid an amount, the trader will refund this amount as quickly as possible, but no later than 14 days after the cancellation. This is conditional upon the product already having been received by the trader or conclusive proof of return being provided. The refund will be issued via the same payment method used by the consumer, unless the consumer expressly agrees to a different payment method.
If the product is damaged due to careless handling by the consumer, the consumer is liable for any reduction in the product's value.
The consumer cannot be held liable for a reduction in the value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal; this must be done before the conclusion of the purchase contract.
Article 8 - Exclusion of the right of withdrawal
The trader may exclude the consumer from their right of withdrawal for the products described in paragraphs 2 and 3. This exclusion of the right of withdrawal is only valid if the trader has clearly indicated this when making the offer or at least in good time before the conclusion of the contract.
The exclusion of the right of withdrawal is only possible for products
which have been created by the trader according to the consumer's specifications;
which are clearly of a personal nature;
These cannot be returned due to their nature;
Those that spoil or age quickly;
Their price depends on fluctuations in the financial market, over which the entrepreneur has no influence;
For individual newspapers and magazines;
For audio and video recordings and computer software whose seal has been unsealed by the consumer;
For hygiene products where the consumer has broken the seal.
Article 9 - The Price
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except in the case of price changes due to changes in VAT rates.
Price increases within 3 months of the conclusion of the contract are only permissible if they result from legal regulations or provisions.
Price increases starting 3 months after the conclusion of the contract are only permissible if the entrepreneur has agreed to them and:
they are the result of legal rules or regulations; or
The consumer is entitled to terminate the contract on the day the price increase comes into effect.
The prices quoted in the offer for products or services include VAT.
All prices are subject to change without notice. We accept no liability for the consequences of printing or typesetting errors. In the event of a printing error, the seller is not obligated to deliver the product at the incorrect price.
Article 10 - Delivery and Execution
The seller guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements for reliability and/or usability, and the legal provisions and/or official regulations in force at the time of conclusion of the contract. If agreed, the seller also guarantees that the product is suitable for a use other than its normal use.
The entrepreneur will exercise the utmost care when receiving and processing product orders.
The place of delivery is the address that the consumer has provided to the company.
Subject to the provisions of paragraph 4 of this article, the company will execute accepted orders promptly, but no later than 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be informed within 30 days of placing the order. In this case, the consumer has the right to cancel the contract free of charge. The consumer is not entitled to compensation.
All delivery times are estimates. Consumers cannot derive any rights from the stated delivery dates. Exceeding a deadline does not entitle the consumer to compensation.
In the event of termination pursuant to paragraph 4 of this Article, the entrepreneur shall reimburse the amount paid by the consumer as soon as possible, but no later than 14 days after termination.
If delivery of an ordered product proves impossible, the seller will endeavor to provide a substitute. The fact that a substitute will be delivered will be communicated clearly and comprehensibly no later than upon delivery. The right of withdrawal cannot be excluded for substitute products. The costs of return shipping are borne by the seller.
The retailer is not responsible for receiving, locating, refunding, or replacing delayed shipments. They are also not responsible for package delays due to violations of import laws or customs seizure.
If your order was processed through our distribution center, we cannot be held responsible for delays due to customs regulations or other circumstances beyond our control. Any liability on the part of the distributor is excluded.
Please note that goods shipments may be opened and inspected by customs. Such procedures can delay delivery and are beyond our control. The consumer is considered the importer of the goods and must therefore comply with all laws and regulations of the country to which the goods are delivered.
Article 13 - Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days of the start of the cooling-off period referred to in Article 6(1). In the case of a contract for the provision of services, this period begins after the consumer has received confirmation of the contract.
The consumer has a duty to report any inaccuracies in the data provided or the payment specified to the operator without delay.
In the event of non-payment by the consumer and subject to legal restrictions, the entrepreneur is entitled to charge the consumer all reasonable costs that have been communicated to the consumer in advance.
Article 14 - Complaints Procedure
The company has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.
Complaints regarding the performance of the contract must be fully and clearly described and submitted to the entrepreneur within two months of the consumer discovering the defects.
Complaints addressed to the trader will be answered within 14 days of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to dispute resolution proceedings.
In case of complaints, a consumer should first contact the business.
A complaint does not suspend the entrepreneur's obligations unless the entrepreneur states otherwise in writing.
If a complaint is deemed justified by the entrepreneur, the entrepreneur will, at his discretion, either replace or repair the delivered products free of charge.
Article 15 - Liability
The entrepreneur clearly informs consumers that nicotine is harmful to health, highly addictive, and may be fatal.
The company accepts no liability for consequences arising from the use of nicotine products. The consumer is fully responsible for their own decision to purchase and consume these products.
Warning labels are applied to the products in accordance with applicable laws.
All product information is compiled with care, but the company makes no guarantees regarding its accuracy and disclaims liability for any errors or consequences arising from use.
Article 16 - Legal Disputes
These terms and conditions apply exclusively to contracts between the business and the consumer, even if the consumer resides abroad.
The Vienna Sales Convention does not apply.
Article 17 - Additional or Differing Provisions
Additional provisions or deviations from these General Terms and Conditions must not be detrimental to the consumer and must be recorded in writing or in a way that allows the consumer to store them on a durable medium.
Article 18 - Governing Law and Jurisdiction
These General Terms and Conditions are governed exclusively by the laws of Cyprus.
Any disputes arising out of or in connection with these Terms and Conditions shall be submitted to the competent courts of Cyprus, unless mandatory consumer protection laws provide otherwise.
